- Dial Up
- DSL
- SDSL
DirectGlobal Partner Services
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- Dial Up - DSL
- SDSL |
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Get your first 6 months for $29.95 per month!
A Special Limited Time Offer:
Get your first 6 months for $29.95 per month!
Sign up now and also get FREE Activation and Equipment!
Surf and talk on the phone at the same time
Up to 70 times faster
Award winning customer support
Instant connection
Unlimited Internet Access 24x7
in selected areas nationwide, click the button below for a full list of DSL
ready cities.
Don't see your area listed on the map? We plan on expanding our coverage area.
If you'd like to be notified about DSL service in your area, click on the button
below.
Speed
With EarthLink DSL, you can download files up to 70 times faster than a
phone-based modem connection based on the average speed between a 28.8k and 56k
modem*. Web pages load in a snap. You'll enjoy dynamic audio and enhanced video,
so music and video come alive. Online games are fast and fun. And you can
download software faster than ever.
Always-on connection
Your EarthLink DSL connection is on as long as your computer is on. There's no
dialing, no waiting for connections, and no busy signals--ever! You'll get so
much more out of the Internet when you know it's always there for you.
Surf and talk on the phone at the same time
With EarthLink DSL, you can make or receive calls while you're on the Internet.
You'll never miss another call because you were online. And there's no need to
pay for an additional phone line.
Award-winning customer support
Our customer support team is a highly trained, dedicated DSL group who will
answer your questions and concerns 24 hours a day, 7 days a week. Our customer
support has earned us top honors from both PC World and PC Computing magazines.
Self-Installation
EarthLink DSL is all about speed, and now you can get DSL access faster than
ever before! With EarthLink's new DSL Installation Kit, you can be up and
running within days. You won't have to take a day off from work to wait for a
technician to visit your home.
* Actual download and upload speeds may vary depending on distance, line
quality, and phone service provider.
Frequently Asked Questions
General Questions
What is EarthLink DSL service?
How does EarthLink DSL service work?
What is analog or dial-up roaming service?
I already use EarthLink to connect to the Internet with a "traditional" (analog)
dial-up modem. If I switch my service to DSL service can I keep my email
address?
Speed
How fast is EarthLink DSL service?
Is my EarthLink DSL speed guaranteed?
Connectivity
What does an "always on" connection mean?
Will I get busy signals?
EarthLink DSL and Your Telephone
Can I talk on the phone and use DSL service at the same time?
Is my monthly telephone service included in the EarthLink DSL charges?
What should I do if I want to change local or long distance phone companies?
What should I do if I want to change the phone number my DSL is installed on?
I have only one phone jack for my PC and my phone. How can I get my computer
connected and still use my phone in that room?
Availability
Can I get EarthLink DSL in my area?
How long does it take to get EarthLink DSL?
Is EarthLink DSL service available to locations with a commercial address?
Standard Self-Installation
How does EarthLink DSL Self-Installation work?
Professional Installation
What if I desire a Professional Installation?
Configuration
How does the DSL modem connect to my computer?
Am I allowed to make a network with my EarthLink DSL connection?
What are the minimum system requirements for EarthLink DSL service?
Switching ISP/DSL Providers
How do I know if I qualify for an ISP/DSL switch?
How does it work?
Can I switch ISP/DSL providers anytime? Is there a penalty?
Will I be able to use my existing DSL equipment?
How long does it take to switch to EarthLink DSL?
Ok, so how do I order?
ANSWERS
General Questions
What is EarthLink DSL service?
EarthLink DSL gives you high-speed Internet access by converting your existing
analog phone line into a high-speed digital phone line. Using ADSL (Asymmetric
Digital Subscriber Line) technology, EarthLink DSL delivers up to 3.0 megabits
per second connection rates (which is up to 70 times faster based on the average
speed between a 28.8K and 56k modem*).
How does EarthLink DSL service work?
DSL technology takes advantage of your existing phone line. While regular phone
calls are transferred at relatively low frequencies, DSL data is transmitted at
much higher frequencies. Both types of transmissions can occur simultaneously,
without interference.
Voice and digital data are separated by a splitter placed in your home or
office. The splitter sends voice transmissions to the telephone, and digital
data transmissions to a DSL modem. Fax machines will operate as usual.
DSL offers a virtually instantaneous connection, with no lengthy dial-in
process. It's almost like flipping on a light switch: DSL is always there,
whenever you want it.
What is analog or dial-up roaming service?
Analog roaming service is dial-up Internet service that allows all our DSL
customers to connect to the Internet with a traditional analog modem and a
regular phone line. Your EarthLink DSL account includes 20 hours of free dial-up
service every month (any extra hours would cost only $1 per hour). This service
allows you to stay connected to your Internet service while you are away from
your home computer in over 600 cities nationwide. So, you'll be able to get your
email or surf the Web while you're on the road.
I already use EarthLink to connect to the Internet with a "traditional" (analog)
modem. If I switch to EarthLink DSL, can I keep my email address?
Yes, when you switch to EarthLink DSL service your email address will remain the
same. This includes all @earthlink.net and @mindspring.com email addresses.
Speed
How fast is DSL Service?
Really fast! DSL service provides connection speeds that are up to 70 times
faster than a traditional dial-up connection based on the average speed between
a 28.8k and a 56k modem*.
Is my EarthLink DSL speed guaranteed?
Connection speeds are not guaranteed and will depend on many factors such as the
length and condition of the telephone wires connecting your house to your
central office and general conditions on the Internet at any given time. As
such, EarthLink offers a "best effort" service. That means we don't offer any
throughput guarantees, but we will always do our best to provide you with the
fastest connection your specific conditions will allow.
Connectivity
What does an "always on" connection mean?
EarthLink DSL gives you a dedicated connection between your computer and your
phone network. There is no dialing in; no waiting to get online; and, no busy
signals. The Internet is always a click away.
Will I get busy signals?
No. You will never get busy signals with DSL because there is no dialing
involved. Instead, you are directly connected to the Internet via a dedicated
connection that is used only by you.
EarthLink DSL and Your Telephone
Can I talk on the phone and use DSL Service at the same time?
Yes, you can talk on the phone and use your DSL service at the same time, on one
phone line. There's no need to add an additional phone line for EarthLink DSL
service.
Is my monthly telephone service included in the EarthLink DSL charges?
No. Your DSL connection will use your existing phone line, but your phone
service will still be provided by your phone company. Your regular monthly
telephone service charges are not included in EarthLink DSL service. Please see
our Service Agreement for complete details.
What should I do if I want to change local or long distance phone companies?
Switching your local or long distance service could permanently disconnect your
EarthLink DSL, depending on who EarthLink's DSL vendor partner is in your area.
Before you think about switching either local or long distance phone companies,
please give EarthLink a call at 1-800-EARTHLINK (800-327-8454) in order to avoid
any interruption to your service.
What should I do if I want to change the phone number my DSL is installed on?
If you want to change your DSL phone number, please contact us first. We will
need to place a new order for you in order to provide DSL service on your new
phone number.
I have only one phone jack for my PC and my phone. How can I get my computer
connected and still use my phone in that room?
This may require special inside wiring. A third party installer may be able to
rewire the phone jack in the room where you want the computer. Please discuss
the details with your local phone provider or a third party installation
company.
Availability
Can I get EarthLink DSL in my area?
Probably. EarthLink DSL is available nationwide in most major metropolitan
areas. But there is a chance that your location may not yet be serviceable. You
can use our availability form to check to see if EarthLink DSL is available in
your area. If DSL is not yet available, sign up on our priority list and we will
contact you as soon as it is. If you sign up and it turns out that your location
is not serviceable, you will receive a full refund.
How long does it take to get EarthLink DSL?
Approximately two to four weeks. During this time, we work with your phone
company to provision your phone line for DSL. Installation steps may vary
depending on several factors, including how quickly your line can be qualified,
and whether you need to be home for your service activation date.
Is EarthLink DSL service available to locations with a commercial address?
EarthLink DSL is a residential product and is intended for home or home office
use. EarthLink High Speed Business DSL is designed to meet the needs of your
business. Learn more about EarthLink High Speed Business DSL.
Standard Self-Installation
How does EarthLink DSL Self-Installation work?
EarthLink will provide you with the hardware, software and technical support
necessary to get online. You will need to verify that your computer is equipped
with a Network Interface Card. Within 7 to 10 days after your activation date,
we will send you an EarthLink Installation Kit, which contains the hardware you
will need to self-install your EarthLink DSL. The Installation Kit is
accompanied by a QuickStart Card which will provide you with step-by-step
instructions on how to: plug filters into your phone jack; install your modem;
and, operate/run your DSL software.
Professional Installation
What if I desire a Professional Installation?
EarthLink DSL is easily self-installed, however if you wish to have a
Professional Installer set up your EarthLink DSL, a technician from a company of
your choosing can visit your home to assist in your installation. When your DSL
account is active, you will need to call and schedule a technician to come to
your house to install your DSL hardware and the EarthLink software.
To find a Professional Installer near you, we recommend you look in the Yellow
Pages or conduct an online search. Many computer repair companies also perform
this service or may be able to make a recommendation.
All scheduling and billing arrangements for the Professional Installation are
independent of EarthLink.
The cost of a Professional Installation varies. Some companies charge a flat
fee, and others have scaled charges that depend on factors such as inside wiring
or computer type.
Configuration
How does the DSL modem connect to my computer?
The DSL modem is an external device that connects to your computer's network
interface card (NIC) via a standard 10BaseT cable.
Am I allowed to make a network with my EarthLink DSL connection?
Yes, but EarthLink will not provide network technical support. EarthLink will
only provide technical support for the DSL line and the primary PC on which it
was installed.
Also, there are several things that you must be aware of before you decide to
create a network:
We do not provide network technical support; support is only for the primary
computer DSL service was installed on
Businesses that are interested in networking their computers should purchase our
EarthLink High Speed Business DSL service, which is ideal for LAN environments
of growing businesses.
EarthLink does have a fully supported networking solution for you. EarthLink
Home Networking allows you to create a network of up to 4 computers. Share your
DSL high-speed access, swap files, and share printers! EarthLink will provide
premium network security and our award-winning 24/7 technical support. Share
your DSL connection with EarthLink Home Networking.
What are the minimum system requirements for EarthLink DSL service?
For PC:
133 MHz (or faster) Pentium-based processor (or equivalent)
Windows 98 and 98se, Windows ME, Windows NT (4.0 Workstation with Service Pack 3
or higher), and Windows 2000 (no server versions of NT 4 or Windows 2000
supported)
32 MB RAM
25 MB of available hard disk space
Installed CD-ROM drive
All machines should have an installed, functional 10BaseT or better ethernet
interface.**
Operating System CD
For Macintosh:
PowerPC or faster processor
Mac OS 8 or greater
Open Transport 1.1.1 enabled
32 MB RAM
25 MB of available hard disk space
Installed CD-ROM drive
All machines should have an installed, functional 10BaseT or better ethernet
interface.**
Operating System CD
** Earthlink does not provide your ethernet interface. Earthlink's support for
networking hardware is limited to EarthLink's Home Networking product.
Switching ISP/DSL Providers
How do I know if I qualify for an ISP/DSL switch?
If you currently have DSL with another provider, you should be eligible to
receive EarthLink DSL. Please call 1-800-EARTHLINK (800-327-8454) and our DSL
Sales Team will be happy to check your serviceability.
How does it work?
In many cases, it's simply a matter of getting your current ISP to release and
switch the line, but it may require canceling your existing service and placing
a new order with EarthLink.
Can I switch ISP/DSL anytime? Is there a penalty?
You can always change ISPs, but you'll need to ask your existing DSL provider if
there are any penalties associated with switching your service. In some cases
your current ISP/DSL provider may require a release form that would need to be
filled out and returned to EarthLink before we can process your order. Please
call 1-800-EARTHLINK (800-327-8454) and our DSL Sales Team will be happy to
assist you.
Will I be able to use my existing DSL equipment?
In most cases, yes. If not, we'll provide equipment for you at no charge.
How long does it take to switch to EarthLink DSL?
It depends on your current provider.
Ok, so how do I order?